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Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.
A three-company merger has given Western Digital CIO Steve Phillpott a unique lens on moving ERP to the cloud. Here are his key takeaways.
Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.
Configure your software, donu2019t customize it u2014 but make sure you have the skills available to do it well: Thatu2019s the advice of Workday CIO Diana McKenzie
Enable Your New Secure and Productive Enterprise
From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.
SAPu2019s $8 billion acquisition of Qualtrics may help put customer experience on the CIOu2019s agenda.
Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
A CRM can give your company a strategic advantage u2013 if, and only if, you tightly conceive and execute your CRM strategy. Itu2019s not easy, but hereu2019s how.
BI vendor seeks to simplify and automate data analysis as part of a growing trend toward injecting AI capabilities into BI tools.
Oracle is injecting machine learning into its offerings to improve payment processing, expense accounting, and hiring u2014 and has launched subscription management services for its customersu2019 customers.
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