News

What makes a great chatbot? Laser focus on customers

Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here's how to ensure your chatbot initiative pays off.

By Clint Boulton

Mar 19, 2020 8 mins

Artificial Intelligence Digital Transformation IT Strategy

Navigating the pandemic

Nearly every technology company — and almost every business u2014 is desperately determining how to use its arsenal of technology to combat the increasingly severe disruption caused by coronavirus.

By Eric Knorr

Mar 19, 2020 4 mins

Collaboration Software IT Leadership Small and Medium Business

10 suggestions to lead effectively during an unprecedented pandemic

Be an effective crisis leader. The world needs leadership now, and it needs it from you.

By Richie Etwaru

Mar 18, 2020

IT Leadership

10 board readiness training programs for directors and executives

Whether you're new to the board, a seasoned veteran or just aspire to be on a corporate board, these 10 board readiness training programs will get you prepared for the job.

By Sarah K. White

Mar 18, 2020 8 mins

CIO IT Leadership

CIO Digital Magazine: Spring 2020

CIOs'expanding management and revenue-generation responsibilities are cementing their roles as business leaders. Traditional technologists need not apply.

By CIO staff and contributors

Mar 18, 2020 2 mins

CIO Innovation Project Management

How to keep hiring and onboarding new talent while working remotely

You canu2019t afford to slow down filling necessary positions when your offices are closed.

By Sabatino Guerriero

Mar 17, 2020

Careers IT Jobs Staff Management

Data ahead! How smart products are changing the traditional sales cycle

Smart and connected products are changing the traditional sales funnel and customer lifecycle and presenting new challenges and opportunities for CIOs.

By Martin De Saulles

Mar 17, 2020 7 mins

Artificial Intelligence Machine Learning Marketing

COVID-19’s impact on the enterprise and remote work

With the COVID-19 virus forcing people to stay at home, many enterprises suddenly have to support an entirely remote workforce. IDG influencers shared advice about how IT leaders can handle this new dynamic and the technology required during a recent

By Clare Brown

Mar 16, 2020

Business Continuity Collaboration Software Small and Medium Business

5 ways to tick off a CISO

As a venture capitalist that invests solely in seed stage cybersecurity entrepreneurs, I often ask myself what keeps CISOs up at night to inform which gaps the next round of enterprise security products needs to address.

By Yoav Leitersdorf

Mar 16, 2020

CIO CSO and CISO Security

Scaling agile and DevOps for digital transformation

Overhauling your product and services development and delivery process at the organizational level can help ensure digital success.

By Bob Violino

Mar 16, 2020 11 mins

Agile Development Devops Digital Transformation

What is a chief automation officer? And do you need one?

Companies are creating a new C-suite position, chief automation officer, to oversee RPA, indicating how important automation has become in the age of digital transformation.

By Bob Violino

Mar 16, 2020

Build Automation Data Center Automation Robotic Process Automation

7 key findings from Cisco’s CISO benchmark study

Understanding the state of security in 2020.

By Marc Wilczek

Mar 13, 2020

Security

CIOs take different paths to cultivating culture

CIOs have a tough call to make when joining an organization: Change the culture or build on the work of their predecessors? Here IT leaders and consultants share their experiences.

By Clint Boulton

Mar 12, 2020 7 mins

CIO Change Management IT Leadership

Mercy turns to analytics to improve implant outcomes

Mercy Technology Services is using NLP technologies and an in-memory database to extract and analyze data from doctorsu2019 notes in near real-time.

By Peter Sayer

Mar 12, 2020

Analytics Digital Transformation Healthcare Industry

ServiceNow: Not just for managing IT services anymore

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves.

By Peter Sayer

Mar 11, 2020 7 mins

Enterprise Applications ITSM Technology Industry

5 reasons you need a business relationship manager

To better liaison with the business and bolster IT's strategic cred, CIOs are increasingly turning to BRMs. Here's how to locate the right talent and make the most of this hybrid leadership role.

By Minda Zetlin

Mar 11, 2020 12 mins

Business IT Alignment Careers Staff Management

How to get the most out of working remotely

Global teams are connecting virtually to solve complex problems, which creates more opportunities to work remotely. But how will this shift affect employees and how does gender play into it?

By Sue Weston

Mar 10, 2020

Careers IT Jobs IT Leadership

The 9 most difficult IT hires today

The IT talent gap is driving up demand for skilled IT pros, but for certain roles and skillsets, finding u2014 and signing u2014 the right candidate can feel a bit like trying to capture a unicorn.

By Paul Heltzel

Mar 10, 2020

Careers IT Jobs Staff Management

At Port of Seattle, machine learning streamlines air cargo operations

The government agency's air cargo team at Seattle-Tacoma International Airport is using artificial intelligence and computer vision for object detection and cataloging to improve operational efficiency.

By Thor Olavsrud

Mar 10, 2020 6 mins

Digital Transformation Government Machine Learning

Containers and Kubernetes: 3 transformational success stories

This powerful combo of workload portability and orchestration has become an invaluable business asset in multi-cloud and hybrid cloud environments.

By Bob Violino

Mar 9, 2020 11 mins

Cloud Computing Containers Hybrid Cloud

Inside Tata Consultancy Services’ massive reskilling transformation

In 2016, TCS launched the Global Learning Initiative to upskill talent at scale and ensure its workforce has the digital skills necessary to facilitate clients' digital journeys.

By Sharon Florentine

Mar 9, 2020 7 mins

Digital Transformation IT Leadership IT Skills

IoT success stories: Reaping value from sensor data

The internet of things (IoT) is helping organizations collect more data than ever. What they do with that information is critical as IT leaders share how IoT is transforming several industries.

By Clint Boulton

Mar 6, 2020 7 mins

Internet of Things

What is human-centered design? A product framework that embraces empathy

HCD is a design framework centered around end-user desires and needs. Implementing it can help your company design and deliver high-quality products and customer experiences.

By Sarah K. White

Mar 5, 2020

Digital Transformation IT Governance Frameworks Software Development

Fear, loathing and profits – the battle over data access and data privacy in healthcare

The proponents of data access declare it to be a fundamental right for consumers. Those who stand to profit u2013 or lose u2013 from open access to patient data have different points of view.

By Paddy Padmanabhan

Mar 4, 2020

Data Privacy Electronic Health Records Healthcare Industry

3 things you should know about cloud security in 2020

The cloud computing market is poised to be worth $623 billion by 2025. Still, despite all the excitement about its benefits, there are downsides.

By Marc Wilczek

Mar 4, 2020 7 mins

Cloud Computing Cloud Security

8 lies project managers tell themselves

From overvaluing milestones to assuming everyone has a unified vision of project success, donu2019t let these common PM self-deceptions sink your project.

By Christina Wood

Mar 4, 2020 10 mins

IT Leadership Project Management

Cloud 2.0 is coming – and it’s what you thought Cloud 1.0 would be

The cloud has changed the way we think about data management and distributed workloads. With one big gotcha. Thankfully, thatu2019s about to change.

By Mike Feibus

Mar 3, 2020

Cloud Computing Technology Industry

HHS takes low-code approach to healthier legacy apps

The Dept. of Health and Human Services is leveraging agile and low-code dev tools to cut down tech debt, moving some of its 100-plus legacy apps to the cloud.

By Peter Sayer

Mar 3, 2020

Government IT Leadership Software Development

11 reasons users still hate your software

Major consumer software, apps and websites give your business users outsize expectations of what your small dev team can do. Hereu2019s how to tackle their (often valid) complaints.

By Peter Wayner

Mar 2, 2020

Software Development

Bank of America brings AI to equity capital markets

Machine learning and artificial intelligence is helping Bank of America's bankers more accurately identify investors for IPOs.

By Thor Olavsrud

Mar 2, 2020 7 mins

Artificial Intelligence Digital Transformation Financial Services Industry

4 strategies for board presentation success

Veteran execs share their best advice on understanding the mindset of the board.

By Maryfran Johnson

Feb 28, 2020 6 mins

Careers IT Leadership

Posture management: Cloud security tools rise in wake of breaches

Capital Oneu2019s breach highlighted the pressing need for IT leaders to shore up misconfiguration errors. Thatu2019s where cloud security posture management and other tools come into play, experts say.

By Clint Boulton

Feb 28, 2020

Cloud Computing Security

Why AI as a service is poised to take off

Like SaaS before it, AIaaS is a boon for businesses that want tap into the power of AI u2014 without the time and expense of developing their own AI-based systems.

By Anna Frazzetto

Feb 27, 2020 4 mins

Artificial Intelligence Business Intelligence Cloud Computing

7 tips for vetting the business value of emerging tech

Will a promising new technology be truly transformative or destructively disruptive? Only due diligence will reveal the truth.

By John Edwards

Feb 26, 2020 8 mins

Digital Transformation Emerging Technology Innovation

Organizing around the value stream

When working on multiple projects at once, it is hard to make good progress. If we organize around the value stream, then we can help the work to flow through our system.

By Dave Mangot

Feb 25, 2020

Agile Development Devops IT Strategy

5 data analytics success stories: An inside look

Many CIOs are doubling down on their data analytics strategies to achieve business goals.

By Clint Boulton

Feb 25, 2020

Analytics Data Mining Data Science

6 tips to avoid automation disaster

If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard-learned real-world lessons attest.

By Josh Fruhlinger

Feb 24, 2020 12 mins

BPM Systems Devops IT Strategy

Concordance harmonizes ERP for healthy growth

When three distributors of health care products joined forces, they had to merge IT teams and settle on a common ERP before they could deliver tools for growth.

By Peter Sayer

Feb 24, 2020

ERP Systems IT Leadership Mergers and Acquisitions

Creating a new funding model for product-based IT

Shifting from project-based funding to product team-based funding is a major cultural and operational change u2013 but can result in better relationships with business partners, and less expensive, more efficient ways to deliver higher-quality produc

By Michael Bertha

Feb 21, 2020 10 mins

Budgeting IT Governance IT Leadership

The CIO’s chief of staff: A role to bridge business and IT

The chief of staff role is taking on prominence in companies looking to bolster their IT leadership benches. Amanda Clarke discusses her experience in the role at Newport News Shipbuilding.

By Clint Boulton

Feb 21, 2020 6 mins

Business IT Alignment Careers IT Leadership

The two things customers want from cloud vendors

Cloud vendors could go a long way toward building trust with their customers and differentiating themselves in the market with two key changes in their approach.

By Adam Mansfield

Feb 20, 2020

Cloud Computing

IBM puts Power Systems in SAP’s cloud

SAP and IBM offer a new (certified) home for big databases in SAP HANA Enterprise Cloud.

By Peter Sayer

Feb 19, 2020

IBM SAP Technology Industry

The 12 CIO skills every company wants

How one executive recruiter assesses the talent market

By Martha Heller

Feb 19, 2020

CIO Careers

How to harness the promise of ‘citizen developers’

With talent in short supply, IT is turning to end users to fulfill app dev needs. But turning these u2018citizen developersu2019 into business assets takes foresight and strategy.

By Bob Violino

Feb 19, 2020

Software Development

Winter 2020: Gender gapped

The tech sector has made strides attracting more women and inching closer to equal pay. But a glaring disconnect remains in how men and women view gender diversity progress in IT.

By CIO staff and contributors

Feb 18, 2020 2 mins

CIO Innovation Staff Management

Career ambitions: CIOs create new paths for leveling up

The CIO post is increasingly seen as a stepping stone to other senior operational and excutive roles. So what does it take to move up in the C-suite today?

By Mary K. Pratt

Feb 18, 2020

CIO Careers IT Leadership

Making sense of machine learning

Machine learning and AI enjoy superstar status, yet most people stumble over the basic concepts — let alone obscure algorithms

By Eric Knorr

Feb 17, 2020 5 mins

Artificial Intelligence Machine Learning Technology Industry

Catholic Relief Services leverages machine learning to fight hunger

Data collection and machine learning help CRS predict which households will face food scarcity within the next few months, allowing it to respond faster and more efficiently.

By Thor Olavsrud

Feb 17, 2020 6 mins

Artificial Intelligence IT Leadership Machine Learning

New H-1B application process begins March 1

Employers that rely on foreign national talent face new electronic filing system and modified registration timeline for FY 2021 filing period.

By Sharon Florentine

Feb 14, 2020

Careers H-1B Visas Staff Management

Stretch assignments help future IT leaders shine

CIOs tap trusted lieutenants for anything from strategy to applications and infrastructure leadership, ostensibly bolstering the organization's leadership bench.

By Clint Boulton

Feb 13, 2020

Careers IT Leadership