opinion COVID times call for COVID measures With AI models rendered useless by the pandemic, CIOs and data jocks are scurrying to make sense of a changed world. By Mike Feibus Jun 10, 2020 IT Leadership feature COVID-19 crisis accelerates rise of virtual call centers Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest. By Clint Boulton Jun 9, 2020 Digital Transformation IT Leadership feature AWS certifications: Validate your skills with Amazon’s cloud Looking to certify your cloud skills or wondering if AWS certifications are worth it? Hereu2019s a breakdown to help you find the right AWS certification for you. By Sarah K. White Jun 9, 2020 Careers Certifications IT Skills feature Reskilling IT for the cloud To succeed in transitioning to the cloud, CIOs are re-inventing their IT teams to be agile and cross-functional, equipped with new skills, new roles, and a highly adaptive mindset. By Mary K. Pratt Jun 8, 2020 12 mins Cloud Computing IT Skills feature At T-Mobile, AI plays supporting role for customer service reps AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service. By Clint Boulton Jun 8, 2020 6 mins Artificial Intelligence Digital Transformation Telecommunications Industry feature 6 tips for remote hiring success The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Here's how to vet and woo candidates from a distance. By Sarah K. White Jun 5, 2020 7 mins IT Leadership IT Management Staff Management feature 12 free online course sites for growing your tech skills The cost of learning just got cheaper. Here are twelve free online resources for learning today's leading technology skills. By Sarah K. White Jun 5, 2020 8 mins Careers IT Skills opinion 3 steps to creating an inclusive remote workplace Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access. By Megan Bigelow Jun 4, 2020 5 mins Collaboration Software Diversity and Inclusion Small and Medium Business feature 9 lies IT managers tell themselves Youu2019ve got it all covered: security, budget, stakeholdersu2019 needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives u2014 and your career. By Christina Wood Jun 4, 2020 IT Leadership news With Process Fabric, Pega seeks to weave together enterprise apps Pegasystems is aiming its 'platform for platforms' at enterprises struggling to automate business processes that sprawl across multiple systems. By Peter Sayer Jun 3, 2020 5 mins Enterprise Applications Robotic Process Automation Technology Industry feature Predictive analytics gives Owens Corning an edge in turbine blade development With help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours. By Thor Olavsrud Jun 3, 2020 7 mins CIO 100 Data Science Predictive Analytics feature 7 innovative ways to find scarce IT talent Few are available, yet many are needed. A shortage of qualified specialists is forcing IT leaders to try alternative ways of finding skilled experts in a variety of fields. By John Edwards Jun 2, 2020 9 mins IT Leadership Staff Management feature Syngenta CIO tackles transformation in industry switch In his first foray into the sector, Greg Meyers, who also runs Syngentau2019s digital business, is helping the provider of pesticides and seeds transform into a top precision agriculture player. By Clint Boulton Jun 1, 2020 CIO IT Leadership opinion Culture counts: Why building strong teams requires a little TLC The 'magic' behind successful teams involves encouraging diversity of thought and defining clear rules of engagement By Sue Weston May 29, 2020 IT Leadership opinion 10 steps to becoming a horrible IT boss Good-bye, IT peers; hello, power to abuse at your whim By Bob Lewis May 29, 2020 IT Leadership feature Seeking opportunity in crisis, boards uphold digital growth agendas Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation. By Maryfran Johnson May 28, 2020 Digital Transformation IT Leadership Innovation feature How IoT is fueling digital transformations Sanmina, Michelin, and Hudl share how the internet of things has reshaped their businesses, providing real-time insights into business processes and new connected services customers can count on. By Bob Violino May 28, 2020 11 mins Digital Transformation Internet of Things feature 11 ways to cut hidden fat from your IT budget As the economy takes a turn and IT budget forecasts slip downward, it's time to tighten up your technical stack — before the CFO comes calling. By Peter Wayner May 27, 2020 11 mins Budgeting Enterprise Architecture IT Strategy news Sharp IT budget cuts expected in wake of COVID-19 Gartner and IDC see global IT spending dropping precipitously this year, with cloud services an exception as enterprises accelerate transformational strategies. By Peter Sayer May 27, 2020 Budgeting Technology Industry feature Banner Health IT rallies to overcome COVID-19 challenges Deanna Wise, CIO of Banner Health, sees a stronger and more agile team emerging from the coronavirus crisis. By Martha Heller May 27, 2020 IT Leadership opinion The two tools you must harness right now to rise to today’s challenges The pandemic-driven shift to virtual business merely accelerated existing, disruptive trends. Adapting to what's next comes down to two seemingly disparate components. By Charles Araujo May 26, 2020 9 mins Analytics IT Leadership feature 4 tips for getting the business to stop hating IT Long seen as back-office problem solvers and the department of u2018no,u2019 IT still has an image problem with business executives and users alike. Hereu2019s how to fix it. By Minda Zetlin May 26, 2020 Business IT Alignment IT Leadership feature Digital transformation helps AAFP find new relevance with its members The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them. By Thor Olavsrud May 26, 2020 CIO 100 Digital Transformation Healthcare Industry feature 9 tools that make data science easier New tools bundle data cleanup, drag-and-drop programming, and the cloud to help anyone comfortable with a spreadsheet to leverage the power of data science. By Peter Wayner May 25, 2020 Big Data Data Mining Data Science feature Machine learning helps Invisalign patients find their perfect smile Align Technologyu2019s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device. By Clint Boulton May 25, 2020 CIO 100 Digital Transformation Mobile Development opinion Navigating the new reality of working together, remotely How our understanding of work and employee experience is changing By Dave Smith May 22, 2020 IT Leadership IT Skills feature How an IT department created a whole new tech company Liberty Mutual IT developed an intelligent workplace platform to boost productivity and improve employee experience u2014 and then it launched a startup By Mary K. Pratt May 22, 2020 IT Leadership Innovation Startups feature Remote work tests CIOs’ soft skills amid coronavirus crisis From virtual office hours to Yam Jams and WFH Slack sessions, CIOs are doing everything they can to keep their teams connected during a pandemic that has driven them, physically, apart. By Clint Boulton May 21, 2020 7 mins IT Leadership feature TIAA reduces client service complexity with digital twin Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the process. By Thor Olavsrud May 21, 2020 Analytics Digital Transformation IT Leadership news IBM adds AI-fueled forecasting to Planning Analytics platform The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support. By Thor Olavsrud May 20, 2020 Budgeting IBM Technology Industry interview Creating a data-driven business at McKinsey & Co. Mike Wright, Global CIO, is turning knowledge into value at the global management consulting firm. By Martha Heller May 20, 2020 Change Management Data Management IT Leadership feature Does digital transformation ever end? The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change u2014 not as an event but as an ongoing reality. By Mary K. Pratt May 20, 2020 Digital Transformation IT Leadership feature Kaiser Permanente streamlines operations with analytics The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics. By Thor Olavsrud May 20, 2020 Analytics CIO 100 Digital Transformation feature 5 tips for running a successful virtual meeting Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat. By Sarah K. White May 19, 2020 Collaboration Software Project Management Small and Medium Business feature 7 sure-fire ways to sour the business on analytics True data value depends on business insights. Hereu2019s how to ensure your analytics initiatives make sense to those who will benefit the most. By John Edwards May 19, 2020 Analytics Business IT Alignment opinion Ready for (almost) anything The global pandemic put new, unforeseen layers of stress on CIOs. Some are emerging better equipped for future challenges. By Mike Feibus May 18, 2020 Business Continuity Cloud Computing Digital Transformation feature CIOs reshape IT priorities in wake of COVID-19 Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work. By Stacy Collett May 18, 2020 IT Leadership IT Strategy feature Verizon calls on emerging tech to revamp work experience Verizonu2019s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools. By Clint Boulton May 18, 2020 CIO 100 Digital Transformation Staff Management feature 5 tips for technology business management success The TBM framework can help your organization better align IT spending with business goals, while reducing unnecessary costs. Here's how to ensure a smooth transition when implementing the framework. By Sarah K. White May 15, 2020 7 mins Business IT Alignment IT Governance Frameworks IT Leadership feature What is project scope? Defining and outlining project success Project scope is vital for successful project execution and involves understanding all of a project's key elements. Here's what you need to know to achieve your project goals. By Moira Alexander May 15, 2020 7 mins IT Leadership Project Management feature What is a chief customer officer? A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions. By Bob Violino May 15, 2020 IT Leadership feature 5 tips for leading IT from home Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Hereu2019s how to lead your department from a distance. By Sarah K. White May 14, 2020 IT Leadership feature 8 tips for driving digital strategy during COVID-19 The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT. By Clint Boulton May 13, 2020 6 mins Digital Transformation IT Leadership feature Executive Development: When CEOs help their CIOs prepare for board roles It may seem counterintuitive for CEOs to encourage (and even coach) their CIOs and senior business leaders to serve on outside boards, but doing so can deliver real business benefits. By Maryfran Johnson May 13, 2020 6 mins CIO Careers IT Leadership news Oracle takes aim at workforce analytics with new HCM offering Oracle Analytics for Cloud HCM offers self-service analytics capabilities to HR executives, analysts, and line-of-business leaders. By Thor Olavsrud May 12, 2020 Cloud Computing Oracle Technology Industry feature IT’s 10 biggest challenges amid COVID-19 The coronavirus pandemic has disrupted IT operations across nearly every industry. Hereu2019s how IT leaders are rising to the challenges. By Bob Violino May 12, 2020 IT Leadership IT Strategy opinion The path forward: A COVID-19 offshore playbook Offshore service providers are grappling with COVID-19u2019s impacts, limiting their ability to meet obligations. This playbook includes specific strategies to enhance your current position with offshore relationships. By Kevin Christ, Patricia Connolly May 12, 2020 IT Leadership Outsourcing feature Inside Ventec’s IT ramp up to meet ventilator demand Ventec Life Systems landed a monster ventilator contract, teamed up with GM to open a new factory, and suddenly needed an IT system to match. By Peter Sayer May 12, 2020 Digital Transformation IT Leadership feature IoT analytics: Reaping value from IoT data The internet of things may be your key to data-driven transformation. Here's how to turn vast troves of real-time IoT data into big-time business value. By Bob Violino May 11, 2020 10 mins Data Management Internet of Things feature Avery Dennison rolls out DICE, a digital business booster Avery Dennisonu2019s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model. 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