feature AI gives IT an edge in improving customer experience The pandemic has only accelerated ITu2019s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help. By Bob Violino Sep 22, 2020 11 mins Analytics Digital Transformation Machine Learning feature Cloud software helps ASU lean into hybrid learning Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick. By Clint Boulton Sep 22, 2020 Collaboration Software Education Industry Small and Medium Business opinion AI-first or nothing 5 steps to AI transformation and survival By Michael Bertha Sep 21, 2020 9 mins Artificial Intelligence Emerging Technology IT Leadership feature 7 ways to gain control over cloud spend Does it seem like a sizable portion of your organization's cloud budget is disappearing into thin air? Here's how to bring some of that money back home. By John Edwards Sep 21, 2020 Budgeting Cloud Computing feature DreamWorks keeps production on track with AIOps A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat. By Thor Olavsrud Sep 21, 2020 6 mins Artificial Intelligence Data Management Digital Transformation feature Bye-bye MCSA: What Microsoft’s massive certification shakeup means to your IT career Microsoft is shifting to role-based credentials centered on the cloud, and is retiring its MCSA, MCSE, MCSD, and on-premises, technology-based certifications. Hereu2019s what you need to know. By Mary Branscombe Sep 18, 2020 Certifications IT Skills Microsoft feature Equifax goes all in on the public cloud The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company. By Clint Boulton Sep 17, 2020 Cloud Computing Digital Transformation IT Leadership news analysis ServiceNow makes platform ambitions clear with new workflow tools ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots. By Peter Sayer Sep 16, 2020 6 mins ERP Systems ITSM Technology Industry interview Leadership lessons from Accenture’s CIO Penelope Prett on how storytelling, team empowerment, and personal brand allow IT to deliver maximum value at one of the world's largest professional services firm. By Martha Heller Sep 16, 2020 Cloud Computing IT Leadership feature 10 lies CIOs tell themselves about their agile practices Seeking to accelerate software delivery, IT organizations are embracing agile but all-too-common self-deceptions and persistent problems have most falling short. By Mary K. Pratt Sep 16, 2020 10 mins Agile Development Software Development opinion The future of retail isn’t what it used to be Innovation mindsets must reimagine customer experiences and retail operations for a new world order By Brian Solis Sep 15, 2020 Digital Transformation IT Leadership Retail Industry opinion 5 costly mistakes in infrastructure outsourcing Consider yourself warned. These mistakes can derail your efforts, erode your business case, and start you off on the wrong foot with your chosen provider. Here's how to avoid them. By Greg Hall Sep 15, 2020 7 mins IT Leadership Outsourcing feature Exclusive survey: How IT is recovering from the COVID-19 crisis IT leaders' initial responses to COVID-19 helped keep many businesses open — now the emphasis is on thriving, not just surviving. By Peter Sayer Sep 15, 2020 CIO IT Leadership feature Edge computing’s epic turf war The line separating IT and operational technology is getting blurrier. Will edge computing make or break the IT/OT relationship? IT leaders weigh in. By Stacy Collett Sep 14, 2020 Edge Computing Internet of Things Manufacturing Industry feature What CEOs want in a CIO: A strategic business partner Research shows that CEOs are looking to CIOs to drive transformation and business strategy. Are you ready to step up? By Dan Roberts Sep 14, 2020 IT Leadership feature 5 tips for implementing an effective D&I strategy To be successful, a diversity and inclusion initiative requires an organization-wide cultural shift. Transformation experts and IT leaders share tips for fostering real change in your organization. By Sarah K. White Sep 11, 2020 9 mins Diversity and Inclusion IT Leadership Staff Management opinion Returning to the workplace: IT’s role IT and security teams must prepare for three different workforce scenarios to keep productivity levels high By Rick Grinnell Sep 10, 2020 8 mins IT Leadership Security opinion Towards smarter security Is your network context-aware? Machine learning can help. By Adib C. Ghubril Sep 10, 2020 Machine Learning Security feature 7 new rules for leading IT teams in the COVID era Getting IT teams to work imaginatively and productively has always been challenging. New social distancing restrictions elevate a demanding task to a new and even more daunting level. By John Edwards Sep 9, 2020 IT Leadership Project Management feature How to build a resilient IT culture The pandemic has underscored the importance of thriving through hardship and uncertainty. IT leaders discuss how theyu2019re adjusting their leadership practices to help foster this key IT trait for the long haul. By Esther Shein Sep 8, 2020 IT Leadership opinion Building enterprise agility Why and how to foster this key capability in your organization By Nicholas D. Evans Sep 7, 2020 Digital Transformation IT Leadership feature Blue Cross NC brings IT back in house to improve agility The health insurer insourced its engineering team after a frustrating experience with an MSP and is now reaping the benefits of a more responsive infrastructure. By Peter Sayer Sep 7, 2020 6 mins Digital Transformation Healthcare Industry IT Leadership feature Creating an IT culture of inclusiveness and belonging For too long, and out of necessity, Black IT professionals have been silent about their experience. Creating a safe space to engage, listen and learn from others is a necessary first step towards creating a workplace culture that fully supports and v By Damon Carter Sep 4, 2020 9 mins Diversity and Inclusion IT Leadership opinion How architecture helps agile projects hit business targets Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes. By Daniel Lambert Sep 3, 2020 Agile Development Digital Transformation Enterprise Architecture feature Analytics: Your supply chain’s competitive edge Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity. By Bob Violino Sep 3, 2020 11 mins Supply Chain Management Software feature Spinning up digital innovation at Warner Music Group Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company. By Martha Heller Sep 2, 2020 Digital Transformation IT Leadership Innovation feature Transforming analytics into business impact Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their companyu2019s analytics practices into business assets. By Thor Olavsrud Sep 1, 2020 Analytics Business IT Alignment Digital Transformation feature USPTO digital transformation rests on culture change U.S. Patent and Trademark Office CIO Jamie Holcombe has overhauled the federal agency's IT culture as part of its digital transformation. By Thor Olavsrud Sep 1, 2020 Digital Transformation Government IT IT Leadership analysis 3 ways IT product management can accelerate recovery post-COVID-19 IT product management helps IT organizations deploy new technologies faster, respond to the business's urgent demands, and enable end-to-end product lifecycle management. It can also play a key role in helping the IT organization recover quickly By Suya Xiong Aug 31, 2020 IT Leadership Project Management feature 11 ways to boost morale in a COVID world IT leaders are shaking up IT strategies and altering their approaching to leading their teams, introducing new methods for motivating and rewarding remotely. By Paul Heltzel Aug 31, 2020 IT Leadership Remote Work Staff Management feature Top 10 help desk tools for better customer service If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. By Sarah K. White Aug 28, 2020 11 mins Enterprise Applications ITSM opinion Inside Adobe’s employee-focused COVID-19 response roadmap A comprehensive business continuity blueprint and advance planning paved the way for Adobe's rapid work-from-home transition, but the focus on employee experience was the key to success. By Cynthia Stoddard Aug 28, 2020 IT Leadership Remote Work Security opinion 4 software development KPIs that matter today In todayu2019s Agile-driven world, traditional KPIs are not the best measures of software development productivity. Here are redefined metrics for assessing team performance, output, and morale. By Anna Frazzetto Aug 27, 2020 IT Leadership Software Development opinion 5 conversations CIOs must have to advance digital business CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having. By Chris Howard Aug 26, 2020 CIO Digital Transformation IT Leadership feature Design thinking: The secret to digital success Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it. By Clint Boulton Aug 26, 2020 Digital Transformation IT Leadership IT Strategy opinion Creating net-new tech talent during the worst talent shortage we’ve seen As U.S. companies see a surge in tech investments, they must look at new ways to develop domestic tech talent to support heavy demand By Justin Vianello Aug 25, 2020 IT Leadership IT Skills Technology Industry feature Pros and cons of low-code platforms The sales pitch is enticing: Apps with a few clicks. But what are you really setting your organization up for when you buy into low-code development? By Peter Wayner Aug 25, 2020 Software Development feature Land O’Lakes and Microsoft partner to cultivate agtech solutions The companies are developing tech to boost agricultural production, support sustainability and provide rural broadband, underscoring a growing trend of vendors co-creating solutions with customers. By Clint Boulton Aug 25, 2020 Cloud Computing Markets opinion Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation Are we in the midst of a broad-based restructuring of the digital healthcare sector? By Paddy Padmanabhan Aug 24, 2020 Digital Transformation Electronic Health Records Healthcare Industry analysis A 10-point plan for addressing WFH cybersecurity challenges Back in early Spring, ensuring users could access the necessary applications securely from home was priority No. 1. Now, 3-4 months later, work from home looks like it's here to stay u2026 for a while, at least. Here's your to-do list for t By Pete Lindstrom Aug 24, 2020 Remote Work Security feature The CIO’s guide to navigating office politics The CIO role is rapidly changing. So too are the politics IT leaders encounter when collaborating on digital initiatives. Here's how to keep IT on task and above the fray. By Minda Zetlin Aug 24, 2020 Business IT Alignment CIO IT Leadership opinion As smart cities evolve, so does the role of technologists in government A rise of connected data and devices means more opportunity to leverage technology to improve our communities By Sue Weston Aug 21, 2020 4 mins Analytics IT Leadership Internet of Things feature 8 tips for avoiding IT staff burnout during a pandemic IT leaders get creative managing remote tech teams working from the confines of home offices. Hereu2019s how they alleviate burnout that threatens to crater WFH life. By Clint Boulton Aug 21, 2020 6 mins Collaboration Software Remote Work Small and Medium Business feature How COVID accelerated digital transformation at Aflac Rich Gilbert, chief digital information officer, on how COVID-19 is allowing IT at the insurer to move full steam ahead on its innovation roadmap. By Martha Heller Aug 19, 2020 IT Leadership feature PG&E reduces wildfire risk with AI The California utility is using high-resolution aerial photography and computer vision to enhance and accelerate asset inspections. By Thor Olavsrud Aug 19, 2020 CIO 100 Data Science Machine Vision feature What is workforce management? A process for ensuring employee productivity Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce. By Sarah K. White Aug 18, 2020 5 mins Enterprise Applications IT Governance Frameworks Staff Management feature Emerging tech soothes pandemic-disrupted supply chains Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand. By Clint Boulton Aug 18, 2020 6 mins Graph Databases Machine Learning Supply Chain Management Software feature The CIO’s cost-optimization playbook: 7 tips for tight times IT leaders lend advice on optimizing IT for value when budgets get lean u2014 without impairing growth projects. By Esther Shein Aug 17, 2020 Budgeting IT Leadership feature Lexmark proves the power of CIO-CTO collaboration The efficacy of Lexmark's digital strategy depends on collaboration between the company's CIO and CTO. The secret to success? Communication, accountability, competence and empathy, says CIO Brad Clay. By Clint Boulton Aug 17, 2020 5 mins CIO CTO IT Leadership feature 6 hot emerging tech hubs for IT job seekers With major tech hubs starting to feel oversaturated, you might want to find a new outpost with potential for growing your tech career. These six cities are your best bets, according to data from Dice. By Sarah K. 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