feature CIO Think Tank: 5G in the enterprise How will IT harness the power and promise of 5G? In this roadmap report, dozens of IT leaders share use cases, challenges, and insights. By Derek Slater Sep 1, 2021 2 mins 5G Networking feature 7 IT metrics that matter most As the number of IT metrics multiply, it's important to zero in on the key indicators that offer at-a-glance insights on essential enterprise functions. By John Edwards Sep 1, 2021 8 mins Business IT Alignment IT Leadership IT Strategy news Hands-on IT skills pay off more than certs, study says Learning the right leading-edge skills is paying off in a job market that is becoming oversaturated with certificate holders, driving down credentialed premiums. By Peter Sayer Aug 30, 2021 5 mins Careers IT Skills Salaries feature American Air Filter Europe unifies ERP under S/4HANA Data cleansing proves key to migrating a hodgepodge of ERP systems in 14 countries to a unified sales and warehouse strategy in SAPu2019s cloud. By Peter Sayer Aug 27, 2021 ERP Systems IT Leadership SAP feature What is design thinking? An agile method for innovation Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer. By Sarah K. White Aug 26, 2021 6 mins Design Thinking IT Leadership Innovation opinion The 3 IT processes CIOs need most Building effective IT 101: Processes matter, but some matter more than others. Hereu2019s where to put your skin in the game as an IT leader. By Bob Lewis Aug 25, 2021 IT Leadership Process Improvement opinion Back to business, but not back to normal The pandemic exposed the myth that the "normal" workplace worked. IT leaders have an opportunity to do better for diverse employees as they chart their paths to the future of work. By Elizabeth Stock Aug 25, 2021 8 mins Diversity and Inclusion IT Leadership feature 8 tips for improving customer experience CX is the new IT imperative. Here's how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers. By Mary K. Pratt Aug 24, 2021 Digital Transformation IT Leadership feature Carhartt ups its sales prospects with AI The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace. By Thor Olavsrud Aug 24, 2021 Artificial Intelligence Digital Transformation IT Leadership feature IT navigates the ‘Great Resignation’ With the pandemic causing many to reevaluate lives and career, IT organizations must embrace creative work models and source from new venues to stem an escalating talent crunch. By Beth Stackpole Aug 23, 2021 Hiring IT Leadership Staff Management feature Ally and Microsoft partner on quantum computing The all-digital bank has teamed up with Microsoft to explore the possibilities of quantum computing, an emerging technology for which talent is scarce and tools remain immature. By Clint Boulton Aug 23, 2021 5 mins Emerging Technology Quantum Computing feature Fall 2021: Digital’s tipping point Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement. By CIO staff and contributors Aug 18, 2021 CIO CIO 100 Digital Transformation feature What is a product manager? A complex, cross-functional role in IT Product management is a complex role that requires a balance of soft and hard skills to manage requirements and to deliver quality products that align with the business' goals. By Sarah K. White Aug 18, 2021 8 mins Careers Project Management Tools Software Development feature 7 ways to rebuild a failed IT organization Your CIO predecessor had some unique ideas about IT leadership u2014 most of them terrible. Now itu2019s your job to clean up the mess. Hereu2019s what how to get IT back on track. By John Edwards Aug 17, 2021 IT Leadership IT Strategy feature What is information architecture? Structuring content for maximum value Information architecture ensures content and data is structured, organized, and categorized in an effective and usable way, thereby maximizing the value of your websites and applications. By Maria Korolov Aug 17, 2021 Content Management Systems Data Architecture Data Management feature Customer experience: The new IT imperative CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does. By Mary K. Pratt Aug 16, 2021 Digital Transformation IT Leadership feature Brown-Forman ‘digital shelf’ provides top-flight e-commerce Amid pandemic shutdowns, the Jack Daniels purveyor doubled down on digital asset management to sell its spirits online, earning CIO Tim Nall a seat at the executive table. By Clint Boulton Aug 16, 2021 Digital Transformation IT Leadership feature 5 essential traits of elite business analysts Learning to tell stories about data to colleagues across the organization is a must for this fast-growing career. By Josh Fruhlinger Aug 13, 2021 Business Analyst Business Intelligence Business Process Management feature Top 7 business intelligence trends for 2021 BI has undergone significant transformation in recent years, retrenching its importance in the enterprise, thanks to the added benefits of AI, machine learning, NLP, and the cloud. By Neal Weinberg Aug 11, 2021 Business Intelligence feature Pfizer drives digital operations overhaul With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively. By Thor Olavsrud Aug 10, 2021 5 mins CIO 100 Digital Transformation Healthcare Industry opinion IT technical fellowship: A new path to the top IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and By Eric Bloom Aug 10, 2021 Careers Hiring IT Leadership feature The 9 hottest jobs in IT From machine learning engineer to multi-cloud integrator, these emerging and resurging IT roles may be your best path forward in the years to come. By Paul Heltzel Aug 10, 2021 10 mins Careers feature Real IT leadership: Selling the transformative dream It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight. By Eric Knorr Aug 9, 2021 4 mins CSO and CISO Certifications Remote Work news AWS and Qualtrics offer new ways to gauge customer sentiment Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it. By Peter Sayer Aug 9, 2021 Machine Learning Natural Language Processing Technology Industry feature 15 top RPA certifications Demonstrate your mastery of robotic process automation (RPA) tools and concepts with these certifications. By Sarah K. White Aug 9, 2021 BPM Systems Certifications IT Skills feature UPS delivers resilience, flexibility with predictive analytics The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting. By Thor Olavsrud Aug 6, 2021 6 mins CIO 100 IT Strategy Machine Learning opinion 6 ways to harness the value of open data A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success. By Martin De Saulles Aug 5, 2021 5 mins Big Data Data Integration Innovation feature 4 digital customer experience success stories Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences. By Clint Boulton Aug 5, 2021 Digital Transformation IT Leadership opinion 5 ways the CDO can strengthen analytics strategies Get more value out of your data by avoiding common pitfalls. By Ajay Sabhlok Aug 4, 2021 6 mins Analytics Chief Data Officer Data Governance feature Leveling up your IT talent strategy The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace? By Dan Roberts Aug 4, 2021 5 mins Hiring IT Strategy Women in IT interview CVS Health puts customers at the center in product management shift CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world's leading health solutions company. By Martha Heller Aug 4, 2021 7 mins Change Management Digital Transformation IT Leadership feature Making the most of university tech talent From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development. By Bob Violino Aug 4, 2021 11 mins Hiring IT Skills Innovation feature Five big ideas for reinventing IT Whatever your challenges, reinvention requires big thinking. By Derek Slater Aug 3, 2021 5 mins IT Leadership feature 6 tips for ensuring IT manager success Are your department managers reaching their full potential? Hereu2019s how to gain relevant insights into their performance u2014 and to ensure necessary adjustments are made. By John Edwards Aug 3, 2021 8 mins IT Leadership IT Management Staff Management feature Papa John’s serves up AI for more efficient ordering The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas. By Clint Boulton Aug 3, 2021 6 mins Artificial Intelligence Digital Transformation Machine Learning feature CIOs embrace business-led IT amid tech democratization Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support. By Clint Boulton Aug 2, 2021 8 mins Business IT Alignment CIO IT Strategy opinion 4 reasons to prioritize developers’ infrastructure needs In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road. By Avon S Puri Aug 2, 2021 Developer Devops IT Leadership opinion The year of ransomware: Don’t be the next victim Reducing your susceptibility to an attack will make you a less attractive target to financially motivated cyber-criminals. By Rick Grinnell Jul 30, 2021 Cyberattacks Ransomware Security feature How Salesforce finds and upskills AI talent The talent gap is the No. 1 impediment to AI success. Salesforce.com's multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look. By Maria Korolov Jul 30, 2021 7 mins Artificial Intelligence Hiring Salesforce.com opinion How (and why) to create an emerging technology heat map Use this rapid assessment tool to uncover the emerging technologies and trends that are of strategic importance to the business. By Nicholas D. Evans Jul 29, 2021 5 mins Emerging Technology IT Strategy feature Making sense of Microsoft’s new certifications scheme Microsoft's new certifications are based on industry analysis of jobs and roles and are built in sync with documentation and training materials so you can stay up to date for cloud skills for free, but certs for on-prem technologies remain uncle By Mary Branscombe Jul 29, 2021 Certifications Microsoft Microsoft Azure opinion Looking to advance your IT career? Join the club Active participation in IT industry associations is key to accelerating leadership growth. Here's how to reap the benefits now and throughout your career. By Eric Bloom Jul 28, 2021 4 mins Careers IT Leadership Mentoring feature 4 ways to diversify your IT hiring pipeline Diverse teams deliver better results. Here's how companies are reevaluating their hiring strategies to ensure they're reaching qualified candidates outside traditional hiring avenues. By Sarah K. White Jul 28, 2021 9 mins Diversity and Inclusion Hiring feature Keysight Technologies CIO: Tech companies need to modernize IT too The architecture is composable and processes are agile at the electronics manufacturer, but for Dan Krantz and team, a u2018growth mindsetu2019 is just as important. By Martha Heller Jul 28, 2021 Agile Development Hiring IT Strategy opinion 11 dark secrets of application modernization Dragging legacy apps into the modern era is a key pillar of digital strategies today. It's also harder, more costly, and less rewarding than you might think. By Bob Lewis Jul 27, 2021 9 mins Application Integration Application Life Cycle Management Application Management opinion The new age of business ‘creators’ How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development. By Brian Solis Jul 26, 2021 6 mins Digital Transformation Software Development opinion 3 common reasons for migrating to SAP S/4HANA – and why only one of them is right S/4HANA is not just a technical upgrade; itu2019s a business transformation. Let that guide your approach. By Steele Arbeeny Jul 26, 2021 6 mins Digital Transformation ERP Systems feature 7 secrets of IT talent magnets From offering meaningful work to embracing hybrid environments, CIOs whose organizations have established virtuous IT recruiting cycles share tips on how to consistently attract IT talent. By Stacy Collett Jul 26, 2021 11 mins Hiring feature TTX tackles turnover in moving ERP to the cloud The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud. By Peter Sayer Jul 26, 2021 7 mins Cloud Computing Digital Transformation ERP Systems feature Honeywell tech chief drives the digital agenda Honeywell CDTO Sheila Jordan is taking a 'holistic and horizontal' approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model. 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