News

Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win

The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.

By Paula Rooney

Apr 4, 2022

Digital Transformation Hybrid Cloud

Google Cloud brings its search smarts to retail customers

The new managed Retail Search service from Google Cloud wants to help digital retailers solve the dreaded search abandonment problem.

By Anirban Ghoshal

Apr 1, 2022

Enterprise Search Google Search Retail Industry

HCM buyer’s guide: 10 top human capital management software tools and how to choose

HCM software is a suite of tools that helps organizations recruit, hire, develop, pay, manage, and retain employees. Here’s how to choose the best HCM software for your needs.

By Linda Rosencrance

Apr 1, 2022 13 mins

Enterprise Applications HRIS Human Resources

Combatting digital ignorance

CIOs: If your leadership team is asking about your cloud or 5G strategy, youu2019ve got some splaininu2019 to do.

By Thornton May

Apr 1, 2022 5 mins

IT Leadership IT Strategy

10 reasons to keep that data center running

With companies increasingly shifting most or all of their workloads to the cloud, the reasons for rolling your own server rack are dwindling — but still very compelling.

By Peter Wayner

Mar 31, 2022 9 mins

Data Center

South Africa’s Discovery drives customer loyalty via RPA, APIs

CIO Nadira Misthry explains how Discoveryu2019s Vitality medical aids rewards programme is leveraging emerging technologies to improve customer experience, better integrate with partners, and update their systems.

By Joanne Carew

Mar 31, 2022

APIs IT Leadership Robotic Process Automation

Russians want to replace SAP with homegrown solutions

Ukraine asks SAP to end support for its software in Russia.

By Martin Bayer

Mar 30, 2022

Enterprise Applications SAP

Informatica launches its first industry-specific Intelligent Data Management Cloud for retail

The retail industry-focused product aims to help enterprise customers unify their data and gain valuable customer, product, supplier, and location insights.

By Anirban Ghoshal

Mar 30, 2022 3 mins

Data Management

10 tips for getting started with decision intelligence

Adding intelligence and automation to decision-making processes can greatly improve business agility and outcomes. But making the most of decision intelligence takes continual tuning.

By Maria Korolov

Mar 30, 2022 14 mins

Artificial Intelligence Business Intelligence

At Black & Veatch, a new IT operating model enables digital opportunities

CIO Irvin Bishop says the new model ensures that the company either wins, learns, or fails fast on its digital investments u2013 but never loses.

By Martha Heller

Mar 30, 2022 7 mins

Digital Transformation IT Leadership

Royal Caribbean revamps IT work models in pandemic push

CIO Martha Poulter and her team turned business disruption into an opportunity to reimagine how they do new technology deployments at sea.

By CIO staff

Mar 30, 2022

Analytics Cloud Computing IT Leadership

Celonis beefs up its Power BI process mining capabilities

To improve its process mining offering on Microsoft Power Platform, Celonis has acquired Process Analytics Factory, developer of PAFnow

By Peter Sayer

Mar 29, 2022

Business Process Management Robotic Process Automation

CIO.com spoke with Ukrainian technologists whose stories show their resolve and commitment to look forward despite the destruction and uncertainty being inflicted on their homeland.

By Mary K. Pratt

Mar 29, 2022

Technology Industry

SDG&E seeks speed advantage in the cloud

At San Diego Gas & Electric, digital transformation isnu2019t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.

By Paula Rooney

Mar 29, 2022 5 mins

Artificial Intelligence Digital Transformation Machine Learning

Snowflake launches Retail Data Cloud

The cloud data warehouse specialist has launched another industry-specific product, this time aimed at helping companies in the retail and consumer goods sectors to manage their data.

By Anirban Ghoshal

Mar 28, 2022

Data Science Data Warehousing Databases

5 steps to minimum viable enterprise architecture

Leading CIOs are doing u201cjust enoughu201d enterprise architecture to balance speed with long-term, strategic insights for better business value.

By Robert Scheier

Mar 28, 2022

Enterprise Architecture IT Leadership

HP gets intentional about contracting with Black IT providers

CIO Ron Guerrier is working to diversify ITu2019s suppliers and boost the benefits they get from working with HP to build a more representative technology workforce.

By Mary K. Pratt

Mar 28, 2022 7 mins

Diversity and Inclusion

Paul Martin: CIOs don’t retire, they go work on boards

The retired CIO and member of four public company boards knows firsthand the value of technology expertise to corporate boards. Here, he shares an insideru2019s view from the other side of the boardroom table.

By Maryfran Johnson

Mar 25, 2022

CIO Careers Digital Transformation

What CIO certificate programs can do for your career

IT leadership programs can help you gain key management insights and accelerate your network but still donu2019t beat hands-on experience for getting ahead.

By Johanna Ambrosio

Mar 25, 2022 9 mins

Certifications IT Leadership IT Training

Microsoft adopts RISE with SAP for internal migration to S/4HANA

After moving its SAP systems to the Azure cloud in 2021, Microsoft is putting SAP in charge of its migration to S/4HANA by signing up for the RISE single-SLA offering.

By Peter Sayer

Mar 24, 2022

ERP Systems Microsoft SAP

What is a chief digital officer? A digital strategist and evangelist in chief

A chief digital officer strategically transforms a companyu2019s technological future in a way many CIOs donu2019t have the bandwidth to do.

By Minda Zetlin and Thor Olavsrud

Mar 24, 2022 7 mins

Careers Digital Transformation IT Leadership

Modernizing the mainframe for the digital era

The venerable platform continues to run critical applications while looking toward a future of open source, cloud, containers, AI, and much-needed new talent.

By Stan Gibson

Mar 24, 2022

Digital Transformation Mainframes

ServiceNow’s San Diego release focuses on personalization and automation

The latest revision of the Now workflow automation platform introduces a new Automation Engine and a customizable user interface, Next Experience.

By Peter Sayer

Mar 23, 2022 6 mins

ITSM Robotic Process Automation ServiceNow

Dine Brands CIO Justin Skelton on what the Board wants to know from CIOs

Boards want to know how you are improving, how you are performing, and whatu2019s the return on investment, says Dine Brands CIO Justin Skelton. So, itu2019s extremely important to be able articulate your performance.

By CIO staff

Mar 23, 2022

Cloud Computing IT Leadership Staff Management

7 traits of indispensable IT leaders

Irreplaceable IT leaders share several common characteristics. Acquiring these traits can put you on the fast track to long-term career success.

By John Edwards

Mar 23, 2022 8 mins

IT Leadership

Google’s Contact Center AI Platform aims to optimize customer service

Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize and enhance customer service.

By Anirban Ghoshal

Mar 22, 2022

CRM Systems Cloud Computing

Sandbox AQ is Alphabet’s new bet on the future of quantum cryptography

Googleu2019s parent has spun out a team working on novel encryption and navigation systems using quantum techniques.

By Peter Sayer

Mar 22, 2022

Alphabet Encryption Quantum Computing

Nvidia speeds AI, climate modeling

At its annual customer conference, Nvidia is showing off new ways to model and predict the behavior of clouds and more, in the cloud and elsewhere.

By Peter Sayer

Mar 22, 2022

CPUs and Processors High-Performance Computing Science Industry

6 steps for getting troubled projects back on track

Any project can hit a snag for any number of reasons. The key is recognizing when your project has gotten off track and taking a clear, measured approach to setting things right.

By Moira Alexander

Mar 22, 2022 5 mins

Project Management

Private 5G test beds arise to help CIOs vet use cases

Innovation labs are cropping up to enable enterprise CIOs to test a wide array of private 5G applications before rolling out the next-big thing in networking.

By Paula Rooney

Mar 22, 2022 7 mins

Emerging Technology Innovation Private 5G

Data-driven financial planning is still falling short of its potential

A lack of both quality data and automated processes continue to shackle transformation efforts at many organizations.

By Dipti Parmar

Mar 21, 2022

Data Quality Finance and Accounting Systems Robotic Process Automation

Thoma Bravo acquires SaaS company Anaplan for $10.7B

The deal represents the latest private equity buyout in the software sector, which saw tremendous growth throughout the COVID-19 pandemic.

By Charlotte Trueman

Mar 21, 2022

SaaS

State of the CIO, 2022: Focus turns to IT fundamentals

CIOs are once again walking a tightrope between innovation and operational excellenceu2014this time, buoyed by strong LOB alliances and a lingering pandemic glow.

By Beth Stackpole

Mar 21, 2022 14 mins

CIO Digital Transformation Innovation

Ukraine crisis puts global IT outsourcing on edge

IT leaders with service contracts in the region are working quickly to minimize impacts on their partners and projects, while the industry at large braces for price hikes and talent crunches across the globe.

By Stephanie Overby

Mar 21, 2022

Outsourcing

3 trends driving transformation decisions in healthcare IT

At the ViVE 2022 health IT conference, CIOs had plenty to talk about as the industry transforms

By David Chou

Mar 18, 2022 4 mins

Digital Transformation Healthcare Industry

7 signs you’re ready to hire a career coach — and 3 signs you’re not

A career coach is an expert in career planning who offers certified expertise in resume building, negotiation, interviewing, and motivation to help maximize your potential — but only if you're willing to put in the work.

By Sharon Florentine

Mar 18, 2022

Careers

3 factors impacting your cloud security

As more organizations move to cloud solutions, CIOs need to rethink how they monitor for vulnerabilities and adopt more modern security postures.

By Anna Frazzetto

Mar 18, 2022

Cloud Security

Don’t ignore virtual reality as you plan the future workplace

The shift toward more distributed workforces may accelerate workplace adoption of VR. For CIOs, now is the time to consider practical IT issues like cost, security, infrastructure, and ownership.

By Alan Earls

Mar 18, 2022 9 mins

Collaboration Software Emerging Technology Virtual Reality

Snowflake launches healthcare SaaS, data marketplace and consulting services

Snowflake has launched a cloud-based, data-sharing platform for the healthcare industry that brings together the companyu2019s core SaaS data warehousing, analytics and business intelligence offerings with a data marketplace and consulting services o

By Anirban Ghoshal

Mar 17, 2022

Data Warehousing SaaS

How Toronto’s airport modernized its IT operations by changing the vendor relationship

GTAA CIO Martin Boyer moved away from the traditional order-taker relationship to give Wipro both execution autonomy and an incentive to be efficient.

By Linda Rosencrance

Mar 17, 2022 10 mins

IT Leadership Vendor Management

3 data and analytics trends that will dominate 2022

In 2022, visibility into the supply chain, accurately valuing data products, and leveraging data for sustainability and optimization will be critical.

By Thor Olavsrud

Mar 17, 2022

Analytics Data Mining Data Science

Q&A: Building a future-ready IT workforce

To gain first-mover advantage, optimize your talent strategy with last-mile training on the skills of mass disruption, says Will Markow, vice president of applied research and talent at Emsi Burning Glass.

By Dan Roberts

Mar 17, 2022

Hiring IT Skills IT Training

CIO Resume Makeover: How to write for your audience

In this resume makeover, Stephen Van Vreede helps an IT executive find a theme for his resume and shape the message for the right audience.

By Sarah White

Mar 17, 2022 7 mins

Resumes

Microsoft’s partner program gets a cloud overhaul

Microsoft is rebranding its partner program for the cloud u2014 and updating its rules for membership. CIOs should be aware of the changes as suppliers and service providers push to meet the new criteria.

By Peter Sayer

Mar 16, 2022

Microsoft

Return to office? Leaders, workers don’t see eye to eye, study says

CIOs could be called on to help make the office worth the commute, or the remote working experience more inclusive.

By Peter Sayer

Mar 16, 2022

IT Leadership Staff Management

How CommScope restructured IT for better business partnership

To enable the global high-tech companyu2019s business transformation, CIO Praveen Jonnala and the IT team asked themselves, u2018Who do we want to be?u2019 The result is a reimagined IT organization with empathy and humility at the core.

By Martha Heller

Mar 16, 2022

Digital Transformation IT Leadership

André Mendes: ‘Status quo’ is the CIO’s riskiest strategy

Maintaining the status quo ensures constant decay in your ability to respond to your environment, warns the U.S. Department of Commerce CIO.

By CIO staff

Mar 16, 2022

Government Government IT Hiring

10 hard truths of change management

For IT, change is constant u2014 so too is the need to assess, address, and reinforce your organizationu2019s ability to adapt and transform.

By Stephanie Overby

Mar 16, 2022 9 mins

Change Management IT Leadership

What is synthetic data? Generated data to help your AI strategy

Artificially generated data can be used in place of real historic data to train AI models when actual data sets are lacking in quality, volume, or variety.

By Maria Korolov

Mar 15, 2022 11 mins

Artificial Intelligence Machine Learning