News

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.

By Robert Scheier

May 18, 2022 8 mins

APIs Enterprise Architecture Human Resources

From CIO to COO at DXC Technology

Because everything DXC was doing operationally involved technology, DXCu2019s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.

By Martha Heller

May 18, 2022 6 mins

COO Careers

Lexmark’s Vishal Gupta on infusing every decision with AI

The companyu2019s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.

By CIO staff

May 18, 2022

CIO CTO IT Training

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.

By Charlotte Trueman

May 17, 2022 3 mins

Machine Learning SaaS Salesforce.com

5 tips for building your innovation ecosystem

If itu2019s innovation youu2019re after, look beyond the brand names. Chances are, theyu2019re not as innovative as you may think.

By Nicholas D. Evans

May 17, 2022 8 mins

Innovation

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance arenu2019t baked into your AI strategy.

By Maria Korolov

May 17, 2022 12 mins

Artificial Intelligence Data Science Machine Learning

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.

By Paula Rooney

May 17, 2022

Digital Transformation Tech Support

The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.

By Stacy Collett

May 16, 2022

IT Leadership

The technologist’s classic blunder

Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.

By Matthew Tyson

May 13, 2022 9 mins

Software Development Startups

Progressive bridges skills gap with internal coding bootcamp

Progressiveu2019s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employeesu2019 careers.

By Sarah White

May 13, 2022

IT Skills IT Training Insurance Industry

Oracle integrates CDP data in Fusion Cloud for better customer service

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the companyu2019s Fusion Cloud Customer Experience (CX) offering.

By Anirban Ghoshal

May 12, 2022

CRM Systems Marketing Software Service Management Software

D-Wave puts a third quantum computer in the cloud

The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.

By Peter Sayer

May 12, 2022

Quantum Computing

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why all architectures are wrong and why you shouldnu2019t get too invested in your ideas.

By Dan Roberts

May 12, 2022

CIO Data Science Digital Transformation

Redefining the CIO role post-pandemic

A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.

By Doug Drinkwater

May 11, 2022 7 mins

IT Leadership

CIOs look to foster innovative IT cultures, post-COVID

Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.

By Esther Shein

May 11, 2022 11 mins

IT Leadership Innovation

Lumentum CIO Ralph Loura on adopting a challenger mindset

Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d

By CIO staff

May 11, 2022 6 mins

Innovation Project Management Project Portfolio Management

IBM adopts ‘Rise with SAP’ for internal ERP cloud move

IBM will also offer to host clientsu2019 S/4HANA systems on Power servers under the Rise umbrella.

By Peter Sayer

May 10, 2022

ERP Systems IBM SAP

What is a customer data platform? A unified customer database

CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.

By Thor Olavsrud

May 10, 2022

Analytics Data Management

Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations u2014 and to improve employee retention. Here, CIOs share training strategies and lessons learned.

By Stephanie Overby

May 9, 2022 10 mins

Careers Digital Transformation IT Skills

For two decades, Cathy Hotka has worked tirelessly helping retail CIOs advance their careers. Her best advice: u201cTake the time to understand what your value is within your ecosystem.u201d

By Maryfran Johnson

May 9, 2022

Careers Retail Industry

Google Cloud data engineering, analytics systems target manufacturers

The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.

By Anirban Ghoshal

May 6, 2022

Analytics Data Integration Manufacturing Industry

SAP trials meeting-free Fridays

CIO Florian Rothu2019s team was one of the first to adopt the Friday focus on deep work.

By Peter Sayer

May 6, 2022 4 mins

IT Management SAP

What is root cause analysis? A proactive approach to change management

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.

By Sarah White

May 6, 2022 7 mins

Change Management Process Improvement Project Management

United transforms travel experience with Agent on Demand

The airlinesu2019 digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.

By Paula Rooney

May 6, 2022

CIO 100 Digital Transformation Travel and Hospitality Industry

vFunction tool assesses technical debt for app modernization

vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.

By Anirban Ghoshal

May 5, 2022 4 mins

Application Management Software Development

Essential data science tools for elevating your analytics operations

With organizations increasingly turning to data science to derive business value, the tools that support the work are proliferating. Here are the key tools successful data scientists rely on.

By Peter Wayner

May 5, 2022

Analytics Data Science

3 consultant mistakes CIOs can’t help making

When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.

By Bob Lewis

May 5, 2022

IT Consulting Services IT Leadership Outsourcing

Sandbox AQ CEO: Enterprises must prep for quantum threats

The Google spin-offu2019s CEO Jack Hidary talked with CIO.com about Sandbox AQu2019s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.

By Peter Sayer

May 4, 2022 13 mins

Data and Information Security Quantum Computing Technology Industry

CoorsTek’s Matt Mehlbrech on rebuilding IT’s credibility

When Matt Mehlbreck joined CoorsTek in 2017 as VP of IT, he inherited an IT department that had fallen out of alignment with the business. Hereu2019s how he reestablished those relationships.

By CIO staff

May 4, 2022

Analytics Business Intelligence Machine Learning

6 key challenges of complex cloud environments — and how to manage them

Organizational reliance on the cloud is on the rise, so too are the difficulties of managing increasingly complex cloud strategies.

By Bob Violino

May 3, 2022 10 mins

Cloud Management Hybrid Cloud Multicloud

Dow CDO Chris Bruman: We needed a new approach to data quality

By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.

By Tim Scannell

May 3, 2022

Business Intelligence Chief Data Officer Data Governance

How to leverage data to create a more intelligent organization

Register now for CIOu2019s Future of Data Summit to hear from data and analytics leaders from Petco, Vanguard, Travelers, Disney Advertising and others.

By CIO US Events

May 2, 2022

Chief Data Officer

IT spending growth slows, as remote work proliferates

A new survey describes an IT spending landscape shaped by remote work and its consequences, as spending growth slows slightly, with security and networking as priorities.

By Jon Gold

May 2, 2022

Technology Industry

10 ways to recession-proof your IT career

With inflation and other global factors increasing the risk of recession, savvy IT pros are reconsidering their approaches to work to ensure career prospects in uncertain economic times.

By Paul Heltzel

May 2, 2022 9 mins

Careers

What’s next for digital transformation?

Thirty-plus years is a long time to be stuck on something. Is it time we move on?

By Thornton May

May 2, 2022 5 mins

Digital Transformation IT Leadership

Eash Sundaram on future-proofing your CIO career

CIO-turned-VC tech investor Eash Sundaram shares insights on the roles a CIO is well-positioned to play as an investor and a startup accelerator.

By Maryfran Johnson

Apr 30, 2022 6 mins

CIO Careers Venture Capital

Cloud infrastructure sales rise as companies seek digital resiliency

Businesses are spending more on cloud infrastructure in order to ramp up digital transformation efforts and stay flexible in the face of supply- chain issues, says research firm Canalys.

By Jon Gold

Apr 29, 2022 3 mins

Cloud Computing Technology Industry

ServiceNow grows 27% despite significant global challenges

ServiceNow CEO Bill McDermott said that global challenges like the war in Ukraine u201chave underscored the urgency of investment in digital business.u201d

By Charlotte Trueman

Apr 29, 2022

SaaS ServiceNow Technology Industry

Empathy: A CIO’s force multiplier

The traits that define transformational leadership are evolving to include soft skills centered on connection and relationships, resulting in improved cultures, talent retention, and business outcomes.

By Christina Wood

Apr 29, 2022

IT Leadership Staff Management

WiSTEM bridges the gap between young women and STEM careers

Woman remain underrepresented u2014 and often feel isolated u2014 in STEM careers. Thatu2019s why Women in STEM is connecting high school girls with adult mentors with an aim of empowering them to pursue careers in tech.

By Sarah White

Apr 29, 2022 9 mins

Diversity and Inclusion Women in IT

Salesforce extends Flow automations across Mulesoft, Slack and Tableau

The CRM giant is looking to help customers automate workflows and trigger actions across its growing range of applications using Flow.

By Scott Carey

Apr 28, 2022 2 mins

CRM Systems Salesforce.com Slack

Wrangling ESG data: The CIO’s next challenge

With new regulations on the horizon, CIOs are well-positioned to play an expanded role in ESG reporting.

By Sharon Fisher

Apr 28, 2022

Data Governance Data Quality Regulation

5 tips for making hybrid work in IT

If you, your leadership, or your team has been unsure of how to define and roll out a hybrid work environment, you too have experienced the Great Hybrid Confusion. Here are some tips that may be of help.

By Eric P. Bloom

Apr 28, 2022

IT Leadership Remote Work

Future-proofing your career

CIO-turned-VC tech investor Eash Sundaram shares insights on the roles a CIO is well-positioned to play as an investor and a startup accelerator.

By Maryfran Johnson

Apr 28, 2022

Careers Venture Capital

Qualtrics seeks to broaden picture of employee engagement

With new tools for correlating employee engagement at with other data, the software vendor hopes to make it easier for managers to retain workers.

By Peter Sayer

Apr 27, 2022

Employee Experience HRIS Human Resources

7 leadership traits major enterprises look for in a CIO

Are you ready to make the move to a big company? Better stretch yourself now to ensure you have what top-tier enterprises seek in a top-post IT leader.

By John Edwards

Apr 27, 2022 8 mins

CIO IT Leadership

How Kaiser Permanente IT shifted from order taker to influencer

With the pandemic as a burning platform, CITO Diane Comer identified and developed a set of competencies that would enable her team to u201clean inu201d and act quickly for future success.

By Martha Heller

Apr 27, 2022 6 mins

IT Leadership

Employee engagement strategies that work

u201cMy mission is life is to help you keep your talentu2014not lose them.u201d u2014 Dr. Beverly Kaye

By CIO staff

Apr 27, 2022 5 mins

Employee Experience IT Management

Open Group goes modular with 10th edition of TOGAF standard

The 10th edition of the popular enterprise architecture framework focuses on improving usability for a wider range of enterprises.

By Scott Carey

Apr 26, 2022

Development Libraries and Frameworks Enterprise Architecture IT Governance Frameworks

7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity outsourcing are over. Todayu2019s IT organizations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives.

By Stephanie Overby

Apr 26, 2022 10 mins

IT Strategy Outsourcing Technology Industry