feature Mattel innovation becomes toy maker’s e-commerce core A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattelu2019s direct-to-consumer online business, opening new IP-based revenue sources for the company. By Paula Rooney Jun 13, 2022 Cloud Computing Digital Transformation E-commerce Software opinion Rekindling the thrill of programming Coding can be tedious, dreary, and stressful. Zooming out to reflect on how extraordinary software programming is can bring back the wonder. By Matthew Tyson Jun 10, 2022 7 mins Developer Software Development feature IBM CIO Kathryn Guarini on being IBM’s first customer After years in IBMu2019s Research Division, Guarini is taking her expertise in developing emerging technologies to the realities of the business in a role that blends vendor and client. By Sarah White Jun 10, 2022 IBM news Sponsored byFoundry US Events Automated, Innovative and Agile: Welcome to the New Workplace Register now for CIOu2019s Future of Work Summit to hear how companies like Conagra, The Hartford, Audible, Honeywell are shaping the new world of work. By CIO US Events Jun 9, 2022 5 mins IT Strategy Innovation Remote Work opinion Moving beyond usernames and passwords IT and security teams need to shore up this most basic form of access to guard against new and ever-evolving security risks. By Rick Grinnell Jun 9, 2022 Cyberattacks Data and Information Security Risk Management interview JPMorgan Chase CIO Gill Haus on grooming digital leaders The banking executive explains how thinking differently about growing talent keeps his organization future-ready. By Dan Roberts Jun 9, 2022 9 mins IT Leadership feature IT leader’s survival guide: 11 ways to thrive in the years ahead Agility and resiliency have become organizational essentials in rapidly changing and challenging times. Here is how to establish an IT organization built for long-term success. By Paul Heltzel Jun 8, 2022 10 mins IT Leadership IT Strategy interview Click, ship, done: How a 150-year-old logistics company is delighting its customers Global logistics firm DB Schenkeru2019s CIO for the Indian subcontinent explains how the company is adopting new technologies. By Yashvendra Singh Jun 7, 2022 5 mins Transportation and Logistics Industry feature 10 ways inflation will impact IT As inflation rises across the globe, CIOs are strategizing ways to navigate rising prices for IT supplies, services, and talent by rethinking IT portfolios, reprioritizing IT spend, and honing business efficiencies. By Mary K. Pratt Jun 6, 2022 Budgeting Hiring IT Strategy feature What’s new in TOGAF 10? The Open Group released TOGAF 10 and with it comes a more flexible, customizable framework that's easier to implement in the enterprise. By Sarah White Jun 6, 2022 5 mins Enterprise Architecture feature How business intelligence transformed care and efficiency at a Dutch special-needs nonprofit With a need to streamline financial stability, employee decision-making, and overall quality of service, Philadelphia Healthcare, the care management company for disabled adults reshaped its culture to focus more on data analytics. By Elizabeth Montalbano Jun 6, 2022 8 mins Digital Transformation IT Leadership news analysis Supply chain issues a top concern across most industry sectors Despite talk of the pandemic slowing down, concerns around supply chain are continuing to grow, with a shortage of semiconductors a top issue, according to a report from Avnet Silica. By Anirban Ghoshal Jun 3, 2022 Supply Chain Technology Industry feature The do’s and don’ts of negotiating a raise The following seven tips, tactics, and strategies will help you get your employer to yes when you ask for your next increase in pay. By Christina Wood Jun 3, 2022 Careers Salaries interview Jean Holley: 3 rookie mistakes CIOs make when seeking a board seat CIO-turned-board director Jean Holley shares her advice on avoiding some common mistakes first-timers often make when pursuing a public board seat. By Maryfran Johnson Jun 3, 2022 6 mins Careers Women in IT news analysis AI, predictive analytics top list of hot technologies for banks AI, machine-learning, predictive analytics, natural language processing (NLP), computer vision and microarchitecture are hot technologies that banks are investing in today, according to a Forrester report. By Anirban Ghoshal Jun 2, 2022 6 mins Emerging Technology Financial Services Industry opinion 5 challenges for securing the future Everyone has a role in cybersecurity today; working together to address these challenges will materially reduce risk. By Thornton May Jun 2, 2022 5 mins Security Security Practices feature Industry clouds lay foundation for innovation The cloud goes vertical: A wave of specialized clouds aimed at specific industries is helping organizations streamline operations and serve customers in new ways. By Stan Gibson Jun 2, 2022 10 mins Agriculture Industry Education Industry Insurance Industry opinion 7 tools for mastering organizational listening Organizational listening — knowing What's Going On Out There — is leadership's most poorly understood and undervalued responsibility. To fix this you need the right tools. By Bob Lewis Jun 2, 2022 7 mins CIO IT Leadership feature CIO playbook: Collaborating with business leaders on their IT spend With business units increasingly buying their own tech, IT leaders must shift into advisor mode, strengthen business-IT relationships, and commit to business value. By Esther Shein Jun 1, 2022 Budgeting Business IT Alignment IT Leadership interview Running both IT and digital at Alorica CIDO Mike Clifton explains how, in addition to managing the IT core, he and his teams are enabling the companyu2019s go-to-market strategy, accelerating its digital roadmap, and using AI and ML to transform customer experiences. By Martha Heller Jun 1, 2022 7 mins CIO Chief Digital Officer Outsourcing interview Priceline CTO Marty Brodbeck on improving developer experience Like many organizations, Priceline sought flexibility and agility in the cloud. For CTO Marty Brodbeck achieving that meant listening to what developers needed to be successful. By CIO staff Jun 1, 2022 5 mins Google Google Cloud Platform Microservices opinion When every experience matters, we find the true cost of poor quality Brand equity and reputation are everything, and CIOs need to make sure their organization is in the best position to deliver. By John Kelly May 31, 2022 E-commerce Services E-commerce Software Mobile Apps opinion 3 ways to avoid traffic on the road to product-based IT Shifting to a product operating model is a major cultural and operational change u2013 but itu2019s worth the effort. By Michael Bertha May 31, 2022 Business IT Alignment IT Strategy analysis What is business process management? The key to enterprise agility Business process management (BPM) is the practice of discovering and controlling an organizationu2019s processes to align them with business goals as the business evolves. By Paul Rubens, Thor Olavsrud May 31, 2022 BPM Systems Enterprise Applications Technology Industry opinion Reimagining technology for the next generation The digitally enhanced world of tomorrow will bring significant challenges and opportunities. Here are five key implications IT leaders must consider. By Diana Bersohn and Denise Zheng May 31, 2022 6 mins Collaboration Software Quantum Computing Virtual Reality feature 6 ways to reinvent your IT leadership career Is your IT career ripe for a do-over? Then check out these ways to pull yourself out of a rut and get back on course. By John Edwards May 31, 2022 7 mins Careers IT Leadership feature What is TOGAF? What the enterprise architecture methodology means for your business The Open Group Architecture Framework (TOGAF)is an enterprise architecture framework that helps define business goals and align them with architecture objectives around enterprise software development. By Sarah K. White May 30, 2022 9 mins Enterprise Architecture IT Governance Frameworks IT Leadership news Informatica eases data management with Oracle, Google, and Azure integrations Informatica is offering new integrations with major cloud providers to make data migration, management and engineering less complex. By Anirban Ghoshal May 27, 2022 Data Management opinion Coding leaders forge a new path for IT career advancement It used to be received wisdom that a programmeru2019s career had an expiration date, that the transition to management was the only way forward, and that the transition meant an end to coding. That truism is changing. By Matthew Tyson May 27, 2022 Careers IT Leadership feature AI in the cloud pays dividends for Liberty Mutual The insureru2019s mature cloud foundation has facilitated extensive use of emerging technologies, in particular machine learning models that help deliver premium service, CIO James McGlennon says. By Paula Rooney May 27, 2022 Artificial Intelligence Digital Transformation Insurance Industry opinion How next-gen automation is helping recruiters to identify qualified talent at scale AI-based tools can gather and process candidate data to speed up and streamline candidate sourcing, screening, diversity, and other HR functions. By Dipti Parmar May 26, 2022 Human Resources SaaS news Amplitude customer data platform challenges Twilio, Salesforce, Adobe Analytics company Amplitude is set to release a new customer data platform (CDP), planning to undercut market leaders with an aggressive pricing strategy. By Anirban Ghoshal May 26, 2022 Analytics Data Management feature Making the most of MLOps Enterprises looking to reap the full business benefits of artificial intelligence are turning to MLOps u2014 an emerging set of best practices and tools aimed at operationalizing AI. By Maria Korolov May 26, 2022 11 mins Artificial Intelligence IT Operations Machine Learning interview Novant Health’s Angela Yochem on changing the cost center mindset The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology. By Dan Roberts May 26, 2022 8 mins Careers IT Leadership news Pay for in-demand IT skills rises fastest in 14 years In the first quarter of 2022, the pay premium for non-certified tech skills saw a record rise, while IT certifications continued to fall in value. By Peter Sayer May 26, 2022 Hiring Salaries news ServiceNow targets procurement workflow automation ServiceNow is putting the spotlight on the Procurement Service Management capabilities of its San Diego software release. By Peter Sayer May 25, 2022 ServiceNow feature Streamlining IT for agility IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation. By Stephanie Overby May 25, 2022 12 mins Digital Transformation IT Strategy Project Management feature What is product lifecycle management? Organizing the development process Product lifecycle management (PLM) is a discipline for managing the lifecycle of a product, encompassing processes and software systems for tracking and improving every development phase, from product ideation to manufacturing to retirement. By Thor Olavsrud May 25, 2022 6 mins Software Development interview 4 female tech founders in the Netherlands share their tips for success From integrating emerging technologies such as AI and blockchain to staying laser-focused on the user, these female entrepreneurs offer valuable advice for staying ahead of the curve. By Melanie Butcher May 25, 2022 12 mins Diversity and Inclusion IT Leadership news Informatica’s new data management clouds target health, finance services Informatica's new Intelligent Data Management Cloud for Health and Life Sciences, and the Intelligent Data Management Cloud for Financial Services, look to solve the challenges of unstructured and siloed data by combining machine learning capabi By Anirban Ghoshal May 24, 2022 Cloud Computing Financial Services Industry Healthcare Industry news Epicor adds automation to its ERP tools for manufacturing and distribution Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower u2018citizen developers.u2019 By Peter Sayer May 24, 2022 6 mins ERP Systems Robotic Process Automation feature CloudOps: A framework for optimizing your cloud operations Enterprises looking to level up their cloud strategies are turning to this emerging framework for optimizing performance and managing the cost of doing business in the cloud. By Bob Violino May 24, 2022 10 mins Cloud Architecture Cloud Management Cloud-Native opinion 5 ways to reduce compliance costs with AI and automation Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries. By Anna Frazzetto May 24, 2022 5 mins Artificial Intelligence Compliance Robotic Process Automation feature IT leaders take on pandemic tech debt The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag. By Beth Stackpole May 23, 2022 11 mins Digital Transformation IT Leadership feature McDermott data innovations fuel business transformation The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the companyu2019s data operations are helping it get there, CIO Vagesh Dave says. By Paula Rooney May 23, 2022 6 mins Digital Transformation Energy Industry Innovation feature National Grid’s energy transformation is fueled by IT Global CIO Adriana Karaboutis is modernizing the utilityu2019s data stack and digitizing its grid to transform National Grid into an u2018intelligent connected utilityu2019 capable of integrating with a range of energy sources. By Paula Rooney May 20, 2022 6 mins Digital Transformation Energy Industry opinion Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth. By Brian Solis May 19, 2022 7 mins Business Services Employee Experience analysis 5 hidden costs of working with alt data Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think. By Martin De Saulles May 19, 2022 Big Data Data Quality Data Science how-to ESM buyer’s guide: 10 top enterprise service management systems — and how to choose Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for. By Linda Rosencrance May 19, 2022 15 mins Enterprise Applications Enterprise Buyer’s Guides ITSM opinion How to make the consultant’s edge your own By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes. 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