IT Operations | News, how-tos, features, reviews, and videos
What are impeachable offenses for a CIO? Providing poor service to users is one.
Verizon Wireless plans to shutter call centers in five U.S. states and reduce staff in 1,700 of its retail stores, a move that will surely affect the company's already poor customer service.
Small and medium sized businesses have embraced BYOD faster than large corporations, but research suggests SMBs aren't taking security seriously. Here are five affordable and easy-to-deploy BYOD management solutions that will get your data secur
On-call workers don't have the luxury of signing off at the end of the day and going home to relax. They know that a call could come at any time, which means businesses need to take steps to ensure these workers aren't on the fast-track to
What Microsoft's Cloud Agenda Means for You
Typically, major marathons are sponsored by financial services companies not IT services companies. Hereu2019s a look at why TCS decided to sponsor the New York City Marathon and why itu2019s working.
IT service management and productivity
Identifying available project management methodologies (PMM) is one thing, deciding which one works best for a particular project is much more complicated. Here's how to make the right choice.
Are you being paid what you're worth? Cloud compensation and services provider PayScale's latest IT salary survey highlights some of the highest-paying IT roles.
In its quest to craft a more nimble culture, Oshkosh Corp., an industrial vehicle manufacturer, replaced a hodgepodge of clumsy IT service management tools with ServiceNow.
Downtime doesn't just affect ecommerce sites. It can bring any business to a halt as IT workers scramble to find a fix.
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