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The list of tasks that service management can address in every department in the enterprise is almost endless.
The compliance and regulatory needs that software companies must satisfy.
The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation.
Even when users agree to your standard IT measurements you canu2019t assume your measures are predictors of satisfaction.
Why developers should pay attention to their crash reports.
The term enterprise service management was born when adoption of ITSM concepts or ITIL started to spread in other departments.
For more than a decade, organizations have struggled to achieve and maintain PCI DSS compliance. The problem isn't knowledge or technology; it's proficiency.
Why investing in machine learning technology and AI capabilities makes sense to drive smarter and more automated enterprise service management.
Really. It never was.
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.
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