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The quest for IT service excellence is never-ending. Here are ways you can attain customer satisfaction without burning-out your team.
As companies race to add generative models into products and workflows, massive investment to upskill workforces on prompt engineering and ethical AI emerges as a top priority.
To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.
The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process.
By unifying business operations into a single interface, oil and gas companies can improve their efficiency, agility, and reliability, says Rashesh Mody, Senior Vice President, Monitoring and Control Business Unit, at AVEVA.
The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.
During a recent CIO Leadership Live session, Michael Fagan, chief transformation officer of Australian cinema and theme park company Village Roadshow, spoke with CIO’s editor in chief for APAC Cathy O'Sullivan about delivering value, colla
Reorienting IT’s budget toward future opportunities is a big reason why CIOs should review their IT portfolios with an eye toward curbing unnecessary spending and realizing maximum value from every IT investment.
The company’s plan to offer future innovations in S/4HANA only to subscribers of its Rise with SAP offering is alienating customers, user conference hears.
Designed to speed adoption and achieve business outcomes, change management hasn’t historically been a strength of IT orgs. It’s time to flip that script by asking hard questions to hone change strategies.
Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.
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