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Workforce-focused AI offers significant upside, but short-term gains might backfire in the form of lower employee morale, higher turnover, lower productivity, and public relations backlash.
Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.
A three-company merger has given Western Digital CIO Steve Phillpott a unique lens on moving ERP to the cloud. Here are his key takeaways.
Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.
Configure your software, donu2019t customize it u2014 but make sure you have the skills available to do it well: Thatu2019s the advice of Workday CIO Diana McKenzie
From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.
SAPu2019s $8 billion acquisition of Qualtrics may help put customer experience on the CIOu2019s agenda.
Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
As its client workloads grew, so did IT performance and availability problems, making it clear that theu00a0ageing mix of servers and SANu00a0was no longer up to the job.u00a0n
A CRM can give your company a strategic advantage u2013 if, and only if, you tightly conceive and execute your CRM strategy. Itu2019s not easy, but hereu2019s how.
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