Digital Transformation | News, how-tos, features, reviews, and videos
As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.
The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.
By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
Water is a precious resource that sustains all forms of life and industry. But drought, population growth, pollution, and waste make water resource planning a challenge to manage. Water utility companies see smart metering technology as a game-change
Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.
National Gridu2019s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana (u201cAndiu201d) Karaboutis, chief information and digital officer.
More executive committees say they understand how digital impacts their business strategy.
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