Digital Transformation

A comparative assessment of digital transformation in Italy

Italy’s AMA and Molteni are each pursuing ambitious digital transformation plans. But despite deploying a wide range of tech and AI-focused solutions, human oversight prevails, with the company CIOs prioritizing corporate culture during each st

Time to digitize all landlines, once and for all (of us)

Modernizing telecommunications should be part of the national infrastructure transformation.

How Southwest’s CIO modernized the airline through turbulence

Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course.

Persán embraces Industry 5.0 to manage organizational assets

With three factories in Europe, the Spanish household product manufacturer began its transformation process years ago with the aim of moving to a more dynamic model, capable of producing in any location.

Will enterprises soon keep their best gen AI use cases under wraps?

Will enterprises soon keep their best gen AI use cases under wraps?

While organizations from virtually every industry have publicly disclosed the ways they use generative AI to produce measurable benefits, they might not be so forthcoming in the future.

Tractor Supply enlists AI to deliver ‘legendary’ customer service

The rural lifestyle retailer has rolled out two AI-based IT projects to cut down time spent in checkout lines, send store employees where they’re needed, and provide immediate product information targeted to customers’ needs.

Canteen Australia’s pursuit of a greater good through tech

Cathy O'Sullivan, CIO editor-in-chief for APAC and host of CIO Leadership Live Australia, sat with Raul Caceres, executive director of operations at Canteen Australia to discuss how the non-profit has developed a donor prediction model, creates

How Ipsos has digitally adapted to changing business needs

Since it began moving its panel surveys online in 2001, the multinational market research and consulting firm has been steadfast in embracing new technologies and methodologies to improve efficiency and value proposition for clients.

Dairyland powers up for a generative AI edge

Under the leadership of CIO Nate Melby, the Midwestern utility has been an early mover in putting machine learning and LLMs to work to deliver safe, reliable, and affordable electricity to its members.

LA Public Defender CIO digitizes to divert people to programs, not prison

The LA Public Defender’s Office and its CIO have deployed modern technologies to level the scales of justice, offering a beacon of hope to those who can’t afford private legal representation.