Digital Transformation

The strategic CIO’s guide to building customer intimacy

Digitally interacting with a customer through a live, Internet-connected application allows a deeper understanding of that customer as an individual because the flow of data is ongoing and bidirectional.

Optus puts 5G on display at Gold Coast Commonwealth Games

Could an autonomous vehicle death happen on Australian roads too?

Companies must approach IT modernization as a journey

Weu2019re on the doorstep to important changes in the services market.

Conagra CIO: In IT, our job is to remove the friction

The 5 Keys for Lasting Change

Conagra CIO: In IT, our job is to remove the friction

Mindy Simon, CIO of Conagra Brands, focuses on being digital with her business partners, not doing digital to them.

Insurance firm banks on change management in digital overhaul

Axis Capital CIO Darryl Catts prefaced an insurance platform revamp with a change management program, making IT and its business peers co-owners of the initiative.

Price is right for AustCyber CEO role

Macy’s CEO credits “customer journey mapping” as the foundation of their turnaround

One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new capabilities and ex

Microsoft launches two new cloud regions in Canberra

Microsoft Azure and Office 365 services achieve ‘Protected’ status