Artificial Intelligence

Synchrony banks on AI in digital transformation

Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.

Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence

The intersection of healthcare and AI has tremendous potential, but the lack of data standardization and centralization is holding it back.

AI-driven content moderation can never be perfect

Regulatory pressure to rely more on automated takedowns threatens to undermine the legitimacy of online spaces.

Digital transformation on full display at GITEX 2018

The Dubai Police Department and the city's Road and Transport Authority explain how they're using digital technology to transform customer experience.

Oracle puts AI center stage at OpenWorld

Generative AI is powering more dynamic, natural, and diverse gaming experiences and elevating gamer engagement, retention, and revenue.

Oracle puts AI center stage at OpenWorld

Oracle is injecting machine learning into its offerings to improve payment processing, expense accounting, and hiring u2014 and has launched subscription management services for its customersu2019 customers.

5 ways AI is transforming customer experience

Companies are increasingly turning to artificial intelligence to help strengthen customer relationships, provide unique experiences, and increase revenue.

Amazon’s biased AI recruiting tool gets scrapped

Amazon scraps its AI recruiting tool upon realizing it discriminated against women. No one is surprised.

Are you ready for the data-driven management revolution?

Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency u2014 but not at the cost of dehumanizing the organization beyond recognition.

5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

Jacon group CIO: ‘We’re about to launch down the face of a tsunami wave’