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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

feature

3 things to get right with data management for gen AI projects

After nearly two years of experimentation with generative AI, many IT leaders are ready to scale up. Before they do, however, they need to rethink data management.

2 Oct 2024 9 mins
CIO Data Privacy Generative AI
news

EU taps AI experts to develop compliance framework for AI regulations

Four working groups, each focusing on different aspects of AI governance, will draft the EU AI Act’s “code of practice.”

1 Oct 2024 4 mins
Artificial Intelligence Compliance Regulation
feature

Rushing for AI ROI? Chances are it will cost you

Poor planning and fear of missing out are likely to lead to bad AI investments, but even good AI projects may take time to return measurable business value.

1 Oct 2024 6 mins
Generative AI IT Strategy Innovation
news

DoJ gets tough on evaluation of corporate compliance

CIOs now must ensure their AI complies with the law and received adequate human supervision … or else.

27 Sep 2024 6 mins
Compliance Regulation Risk Management
brandpost Sponsored byAVEVA

ServiceNow certificate error disrupts operations for hundreds of organizations

By unifying business operations into a single interface, oil and gas companies can improve their efficiency, agility, and reliability, says Rashesh Mody, Senior Vice President, Monitoring and Control Business Unit, at AVEVA.

7 Feb 2022 4 mins
IT Operations
news

ServiceNow certificate error disrupts operations for hundreds of organizations

The expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent.

24 Sep 2024 4 mins
ITSM ServiceNow
tip

4 steps to shift from outputs to outcomes

Companies often measure project success by the work completed on a timeline rather than by the value it delivers to the business. Teams may be busy checking off deliverables, staying on schedule, and meeting budgets. But a focus on outputs can obscur

16 Sep 2024 6 mins
IT Leadership IT Strategy Project Management
news

ServiceNow ‘Xanadu’ brings AI agents to Now Platform

The latest release of ServiceNow’s flagship offering features ServiceNow AI Agents for customer service management and ITSM in a bid to inject intelligence into enterprise workflows.

10 Sep 2024 4 mins
Artificial Intelligence ITSM ServiceNow
news

US targets advanced AI and cloud firms with new reporting proposal

This, along with other AI regulations, sparks worries for enterprises about escalating compliance costs and curbing innovation.

10 Sep 2024 3 mins
Artificial Intelligence Compliance Regulation
opinion

7 early warning signs of a dying IT project

Projects can lose momentum and support incrementally. If you sense it, do something to correct the course — or pull the plug — now.

10 Sep 2024 7 mins
Project Management
case study

Minor Hotels lays foundations for a purely digital future

Over a decade ago, the Bangkok-based hotel operator began a process of technological change with the aim of creating a robust ecosystem for growth and scale. And with all the technologies that has come its way since, the company continues to flourish

5 Sep 2024 6 mins
Regulation Swift Travel and Hospitality Industry