Digital Transformation | News, how-tos, features, reviews, and videos
As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.
Pictures of the 'Outlining new ways to drive productivity and innovation in Malaysia' roundtable hosted by CIO ASEAN, in association with Citrix, at the Hilton Kuala Lumpur, Malaysia
Abhishek Singh, CDO of Royal Golden Eagle, outlines the five key attributes of a modern-day digital leader
The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.
IT leaders must bring data into a single unified platform to fully reap digitisation benefits.
By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn
Parminder Singh, Chief Commercial and Digital Officer at Mediacorp, explains how data, analytics and artificial intelligence transformed a legacy media business into a global pioneer
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
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