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Artificial Intelligence

Artificial Intelligence | News, how-tos, features, reviews, and videos

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At T-Mobile, AI plays supporting role for customer service reps

AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.

Jun 8, 2020 6 mins
Artificial Intelligence Digital Transformation Telecommunications Industry
feature

Machine learning helps Invisalign patients find their perfect smile

Align Technologyu2019s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device.

May 25, 2020
CIO 100 Digital Transformation Mobile Development
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Avery Dennison rolls out DICE, a digital business booster

Avery Dennisonu2019s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model.

May 11, 2020
Digital Transformation Innovation Internet of Things
news

IBM retrains Watson AI for IT operations

IBM is relying on technology from its Red Hat acquisition to deploy a new AIOps tool and help it deliver new edge-of-cloud computing services to support 5G networks

May 7, 2020 5 mins
Artificial Intelligence IBM Technology Industry
brandpost Sponsored byEXL

12 tips for machine learning training

4 essentials for success: Obtain leadership buy-in, build cross-functional collaboration, expand data literacy, and build a center of excellence to drive the project.

Nov 26, 2024 5 mins
Artificial Intelligence
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12 tips for machine learning training

To make the most of machine learning you have to train your models right. Here's how to get reliable results from your data.

May 6, 2020 15 mins
Artificial Intelligence Data Science Machine Learning
opinion

Is your business about to be disrupted by data?

The challenge of dealing with COVID-19 comes on top of recent trends in data-driven innovation and presents challenges and opportunities for companies across all sectors.

May 1, 2020
BPM Systems Manufacturing Industry Retail Industry
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Bayer Crop Science leverages image analytics for precision agriculture

Images captured by drones and processed by artificial intelligence help Bayer Crop Science better serve its customers and develop crops that are more resistant to insects, disease, and storm damage.

Apr 30, 2020
Analytics Digital Transformation Machine Learning
interview

Predictive analytics unlocks factory capacity at Reynolds

Rita Fisher, CIO and SVP of Supply Chain, discusses her approach to digitizing plant operations at the global consumer products company.

Apr 29, 2020
Manufacturing Industry Robotics Supply Chain Management Software
feature

Legal analytics: Accenture applies NLP to analyze contracts and liabilities

To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process.

Apr 21, 2020 5 mins
Artificial Intelligence CIO 100 Digital Transformation
opinion

How AI is transforming retail

Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.

Apr 17, 2020 5 mins
Analytics Digital Transformation Retail Industry